Refund and Returns Policy

1. General Overview

At JupiterGo we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for a return or refund must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Product

To be eligible, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.

2.3. Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Digital downloads and software licenses.
• Items marked as final sale.

3. Return Process

3.1. Initiating a Return

Contact our support team at [email protected] or call +1(806)737-9486‑9486 to obtain a Return Merchandise Authorization (RMA) number. Provide the order number, item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

Once you receive the RMA number, pack the item securely and include the RMA number inside the package. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

3.3. Inspection and Approval

Upon receipt, we will inspect the returned item. If it meets the eligibility criteria, we will process the refund or exchange within 7 business days.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase. If the original method is unavailable, we may offer store credit at our discretion.

4.2. Partial Refunds

Shipping charges are non‑refundable unless the return is a result of our error. In cases where the product is returned damaged or used, a partial refund may be issued at our discretion.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you request the RMA. Exchanges are subject to product availability.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Notify us promptly of any issues with your order.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimer

All refunds and returns are governed by applicable consumer protection laws. This policy does not affect your statutory rights. JupiterGo reserves the right to amend this policy at any time; any changes will be posted on this page.

8. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: JupiterGo,